How to Handle Difficult Conversations
Getting the Right Mindset
Mediating disputes, delivering bad news, talking about performance, and counseling employees are all part of being an effective leader.
But these difficult conversations can be risky for managers who don't have the right mind-set.
So what is a mind-set? It's the logical thinking that determines how you interpret and respond to communication.
You need the appropriate mind-set if you're going to communicate effectively in a difficult conversation. This means not only managing your emotions but using them to your advantage.
An appropriate mind-set will help you communicate more effectively during a difficult conversation.
There are four qualities of an appropriate mind-set.
When you're preparing for a difficult conversation, it's imperative to examine your own attitude toward the conversation.
Your mind-set is the logical thinking that determines how you interpret and respond to communication.
The right mind-set will make it easier to communicate effectively and reach the goal of your conversation.