Process improvement project - Looking at candidates -
Force field analysis
Force Field Analysis is a great tool for uncovering issues, It helps identify those ‘forces’ for and against change. The tool is used in a brainstorm setting.
The key is the follow-up. You have to engage the group in determining how to leverage to positive forces and mitigating the negatives in the interest of reaching a goal.
1. Draw a chart like example below with a vertical line drawn down the center
2. Brainstorm the various issues
3. Discuss the force i.e. is it Helping or Hindering
4. Draw the arrows to correspond. The longer the arrow the stronger the force is. You can also add a simple measurement scale here if required
5. Discuss and agree ways to a) build on the positive forces and maximize their potential, and b) reduce or remove the negative barriers and constraining forces
This tool can also help identifying the pros and cons of your improvement project, or even the potential solution
Some of the drivers or barriers could be people, so you must develop strategies and tactics to overcome them
Force Field Analysis is often the first step in developing a Stakeholder analysis.
HARD SKILLS VS SOFT SKILLS
Focusing on using specific lean tools and techniques (hard skills) ONLY is the number one reason that over 90% of companies fail to sustain their lean program: they fail to understand that improving methods does not mean that people will automatically alter their attitude towards change.