Listening DOs and DON'Ts

An essential element of management is the ability to effectively communicate with people.
Improve your listening skills in the workplace!
DO
  • Be prepared to listen

  • Paraphrase what's just been said to ensure you understand

  • Pay close attention

  • Show genuine interest

  • Keep an open mind

  • Focus on the information, not on the appearance or presentation of the speaker

  • Ask relevant questions

  • Clarify objections

  • Cite similar situations you have experienced to clarify the information's applicability

  • Take notes of key words or ideas if possible

  • Consider how what you've heard can benefit you or others

  • Be aware of your talking to listening ratio – talk less and listen more

DON'T
  • Interrupt the communicator

  • Change the subject

  • Zone out or start daydreaming

  • Complete the communicator's sentences

  • Make judgments before you hear all the information

  • Try to write down everything that's being said

  • Formulate your response while the communicator is still speaking

  • Perform other tasks while listening

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The capacity to successfully communicate in today's environment is a pivotal element to the success of any organization.

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