Process improvement project - Measure -
Following the DMAIC methodology, the Measure phase comes after the Define phase.
In this phase, the team focuses on data collection, which is a significant effort in terms of time.
Go to Tools, our resource area to help you identify, select and refine your process improvement project , in order to deliver quantifiable and sustainable results.
What can be measured in a lean office Process?
So you have a Process in place, and you want to measure it. In a Lean office environment, you don't always have a production output rate, number of pieces, or defects ppm. So what can you measure?
Here are some suggestions on what can be measured from an administrative perspective:
Total number of steps to complete the process. When looking to improve a process containing many steps, aim for reduction.
Value added process steps
These are the number of process steps which add value to a service or product. Aim to increase the proportion of value added steps, or eliminate non‐value added steps.
These are the Decision Points, in other words, where a process changes for different situations. Employees must decide at this point the appropriate path to follow. A process normally requires a Decision Point when a goal varies by service or product. Typically you should aim for reduction of the number of Decision Points.
Number of Approvals needed. Approvals usually involve lengthy delays, and handoffs. Aim for reduction of number of approvers if your business Schedule Of Authorisation allows.
The number of times the service or product changes hands. This can be a source for errors, miscommunication, or delays. Aim for reduction of number of handoffs.
When steps of a process must be repeated, these are called loopbacks. Loopbacks are normally included in a process to correct errors or locate missing information. If the process is followed correctly to start, then loopbacks can be avoided. Aim for reduction quickly.