Process improvement project - Control -
monitoring & response plan
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What is a Monitoring and Response Plan?
A monitoring plan is a written plan that describes what will be monitored and how, by who, at what frequency, etc. in order to check the performance of the improved process.
What is it for?
Based on the input provided by the monitoring plan, a response plan is exactly that: the response or action(s) taken when the process performance goes beyond the trigger point in order to have the process performance back to where it should be.
A good monitoring & response plan is simple. It is based on existing monitoring mechanisms and sources of information, and collects only as much information as is used by the project team.