Process improvement project - Communication -

thinking hats
Six Thinking Hats reflects the six ways of thinking:

  • Factual - Facts we know or need to know

  • Emotional

  • Optimistic

  • Creativity

  • Constructive criticism based on analysis - critical

  • Planning – thinking about thinking


If you take a meeting environment, you will often find one person trying to explain a situation and describe what’s happened, the next person have many great ideas, the next does not agree to any ideas, and the next is thinking there is no way these ideas will be applied in my department.


  • Factual – “The supplier has done this”, “these customers are complaining about it”

  • Emotion – “no way is that happening in my department”, we should be placing more than enough orders”

  • Optimism – “what’s in it for us” type statements, “we´ll be able to cut costs and increase customer satisfaction”

  • Creativity – “what if we changed our process using xxx?”

  • Critical – “that won’t work”, “that will only work if…”

  • Planning – “we´ll start the meeting by reviewing the facts, then we´ll discuss the benefits”


Thinking Hats provides a framework to help overcome meeting issues.


Colors of the Hats:

  • Factual - White

  • Emotional - Red

  • Optimistic - Yellow

  • Creativity - Green

  • Constructive criticism based on analysis - Black

  • Planning – Blue


You can use this methodology when holding DMAIC meetings. 


  • White Factual = ask these types to explain What Is the Situation

  • Red Emotional = ask these types to help develop the Problem or Goal Statement

  • Yellow Optimistic = ask these types to help put together the Benefits of the project


This approach helps very well when holding a meeting to discuss a Project Charter.


Tool created by Edward De Bono



Using a Touch Phone