Process improvement project - Define -

stakeholder analysis
What is a Stakeholder? 

 

Someone who controls critical resources, who can block a change initiative, who must approve, or who owns a key work process impacted by the project

This tool is used in the Define stage of DMAIC, but can also be used throughout the project to ensure all are still in support

 

It helps teams develop a detailed sense of who the key stakeholders are, how stakeholders currently feel about the change initiative, and the level of support they need to give for the project to be successful

1.  Identify the stakeholders (Force Field diagram can help)

2.  List each stakeholder in the Name column

3.  Then either individuals in the team, or collectively, can tick which Support column is appropriate.  You are looking for a Supportive or Neutral score ideally

4.  For those Against, an action plan in how to turn them around must be drawn up by the team. 

 

It may be that information to some stakeholders needs to be presented in more detail, others high level overview.  Some prefer pictures, and others data.  Use a table like this example below to prepare your analysis.

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